We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 2018).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
- We will not contact you in the future unless you have given us your consent.
- We do not send random marketing emails to personal email addresses (spam).
- We give you the opportunity to refuse any marketing from us.
The type of information we will collect about you includes:
- your name
- phone number
- email address
- payment details
We may where necessary, share the required data with third party to provide services. For example, in processing your order we will have to share data with our payment providers to take payment, plus with the delivery company to deliver your items. We will not be able to process your order without receiving payment and being able to deliver the ordered items to you.
Also, we may share information with law enforcement agencies, government agencies or other companies assisting us in fraud prevention or investigation when -
- required by law
- protecting against potential and actual fraud plus unauthorized transactions
- investigating fraud which has already taken place
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the UK or EEA (European Economic Area) we will always obtain your consent first.
Using The Website
For functionality such as remembering your baskets and to help improve the website we may use technology to track the patterns of behaviour of visitors to our site. Another example of how this has benfited users is using the information to half the page loading times. This technology can include using a "cookie" which would be stored on your browser and analytics systems.
Obviously the information collected in this way can be used to identify you unless you modify your browser settings and we understand that some users may not want their information stored. If you would like to prevent this happening then there are several options including using your browser's settings and various browser plugins you can install. If this applies to you we recommending starting by looking at your browser settings.
Also, as we use Google Analytics, Google may use your information to provide personalised advertising. You can opt out of this in your Google account if you have one, plus Google have a browser extension to opt out of Google Analytics, which works with all main browsers and is found at tools.google.com/dlpage/gaoptout. There are other more advanced ad prevention extensions available too, again available for all main browsers.
If you have any questions/comments about privacy, you should simply contact us and we will happy to answer your questions.
We Care for Your Security
We understand that you're concerned about the security and privacy of your online transactions. This is why we use Security Certificates to ensure that your valuable data, such as credit card details, are encrypted when you interact with our site.
"How do you secure my payment information?"
We employ state-of-the-art data encryption to ensure safe and secure transactions to our site.
Your computer and ours agree to transpose whatever we are sending into an unintelligible "hash" of characters, using a technology called TLS. For example:
3048 0241 00C9 18FA CF8D EB2D EFD5 FD37 89B9 E069 EA97 FC20 5E35 F577 EE31 C4FB C6E4 4811 7D86 BC8F BAFA 362F 922B F01B 2F40 C744 2654 C0DD 2881 D673 CA2B 4003 C266 E2CD CB02 0301 0001
Without the information on your computer or ours, no one can understand our encrypted communication.
For your safety, please expect anyone who communicates confidential information with you on the Internet to use encryption, the way we do.
What is TLS?
Transport Layer Security, TLS, is the security technology for encrypting a link between a web server and a browser. All data passed between our web server and your browser remains private and secure.
Whenever you communicate with us on our payment pages, a small green padlock appears in your browser as a sign that we are now engaging TLS. (Another sign on some browsers is that when you enter the secure area of the site, the background of the address bar turns dark yellow or bright green. You'll also notice that http:// is replaced by https:// (The 's' stands for 'Secure').
"How do I know you are a real organization?"
To generate an encrypted TLS transmission, a web server requires an Security Certificate. Checking a website's certificate is good practice that helps you avoid spoof websites, sometimes called "phishing" sites. To check the certificate, click on the padlock. Your browser will show you the name of the owner of the certificate. This name should match the name of the website operator.
Our security certificates are issued by a leading certificate authority, Thawte / Digicert. Thawte / Digicert is a leading global certificate authority, providing online security trusted by millions around the world, having issued over 950,000 certificates since starting.
Thawte certificates enable a high level of encryption. They also confirm that a company is a legally accountable organization.
To receive a Security Certificate from Thawte, we had to demonstrate to them that we are an existing business, along with our control over the domain you are visiting. When you shop online, you deserve to be know who you are interacting with.
Seeing a site with a Security Certificate, confirms two essential factors:
- That you have a secure TLS (encrypted) link with this website
- That this website represents a real organization